Privacy Policy

At Mentalhealthbelieveuk, your privacy is fundamental to how we operate. We want you to feel confident and informed as you interact with our site, so we’ve outlined our practices in a way that follows your journey with us—from the moment you arrive to long after a purchase is complete.

Our Commitment to Your Privacy

We believe in being straightforward about how your information is handled. This policy explains what we gather, why we need it, and the choices you always have. It’s designed to give you a clear picture without unnecessary complexity.

Information We Gather During Your Visit

Simply browsing our store tells us a little about your setup. Our systems automatically receive your computer’s internet protocol (IP) address. This technical detail helps us understand the browser and operating system you’re using, which in turn allows us to improve your experience and ensure everything displays correctly.

When You Make a Purchase

To fulfill an order, we need certain details from you. As part of the buying and selling process, you’ll share personal information like your name, address, and email address. By providing these to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you are consenting to our collection and use of that data for that specific purpose only. We don’t use it for anything else without asking you first.

Payment Processing and Security

If you opt for a direct payment gateway at checkout, your credit card data is handled by our platform provider, Shopify, Inc. That information is encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is retained only for as long as it takes to finalize your transaction; once that’s done, the transaction information is deleted.

All direct payment gateways follow the standards set by PCI-DSS, which is managed by the PCI Security Standards Council—a collaborative effort involving brands like Visa, Mastercard, American Express, and Discover. These requirements are in place to ensure the secure handling of credit card information by our store and its service providers.

When you entrust us with your credit card details, we protect them using secure socket layer technology (SSL) and store them with AES-256 encryption. While no transmission over the internet or electronic storage method is completely infallible, we adhere to all PCI-DSS requirements and implement additional, generally accepted industry standards to safeguard your data.

How We Use Your Information

The information we collect is used to deliver our services to you. This includes processing orders, arranging shipping, and communicating about your purchase. We take reasonable precautions and follow industry best practices to prevent your personal information from being inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Marketing and Your Choices

We’d love to keep you in the loop about our store, new products, and other updates, but only with your permission. If we need your information for a secondary reason, like marketing, we’ll ask you directly for your expressed consent or give you a clear opportunity to decline.

You’re always in control. If you’ve opted in and later change your mind, you can withdraw your consent for us to contact you, and for the continued collection, use, or disclosure of your information, at any time. Just reach out to us at [email protected].

Our Partners and Service Providers

Our store is built on the Shopify, Inc. platform, which provides us with the online e-commerce infrastructure to sell our products and services to you. We also use Google Analytics to learn about who visits our site and which pages are being viewed.

In general, the third-party providers we engage will only collect, use, and disclose your information to the extent necessary for them to perform the services they provide to us. However, certain providers—like payment gateways and other transaction processors—have their own privacy policies regarding the information we must share with them for your purchase-related transactions. We recommend you read their privacy policies to understand how your personal information will be managed by those providers.

It’s important to remember that some providers may be located in, or have facilities in, a different jurisdiction than you or us. If you choose to proceed with a transaction that involves a third-party service provider, your information may become subject to the laws of the jurisdiction(s) where that provider or its facilities are based. For instance, if you are located in Canada and your transaction is processed by a payment gateway in the United States, your personal information used in that transaction could be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, this Privacy Policy and our website’s Terms of Service no longer apply to you. Similarly, clicking on links on our store may direct you away from our site; we are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Data Storage and Protection

Your data is stored within Shopify’s data storage, databases, and the general Shopify application. They keep your data on a secure server behind a firewall. We may also disclose your personal information if we are required by law to do so, or if you violate our Terms of Service.

Your Control Over Your Data

You have the right to withdraw your consent at any time, as described above. We want you to feel empowered regarding your personal information, and we’re here to help if you have any questions or requests.

Age Requirements

By using this site, you are confirming that you are at least the age of majority in your state or province of residence. Alternatively, you are confirming that you are the age of majority and have given us consent to allow any of your minor dependents to use this site.

Updates to Our Practices

We reserve the right to modify this privacy policy at any time, so we encourage you to review it frequently. Any changes or clarifications will take effect immediately upon being posted to the website. If we make material changes, we will notify you here that the policy has been updated, so you’re always aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Business Continuity

If our store is acquired or merged with another company, your information may be transferred to the new owners. This ensures we can continue to sell products to you without interruption.

Important Additional Details

For your reference, your credit card statement will read “D- META CLOTHING”. The legal entity behind this store is Dull Meta inc, located at 5660 Lindbergh Ln, Bell Gardens, CA 90201.

We hope this policy has been clear and helpful. If you ever have questions about how your data is handled, or wish to exercise your choices, please contact us at [email protected]. We’re committed to maintaining your trust.