FAQ
We've put together this guide to help you understand how ordering, shipping, and returns work at Mentalhealthbelieveuk. Whether you're a first-time visitor or a returning customer, you'll find everything you need to know right here.
Getting Started
Placing an order does not require you to create an account; a guest checkout option is always available. However, setting up an account comes with a few useful benefits. You can quickly check your order status and history, enjoy a faster checkout process, and receive updates about new releases and special promotions. If you ever forget your password, the login page includes a "Lost password?" link that will guide you through resetting it.
Entering your email address incorrectly during checkout is fixable. Reach out to us, and we can update your email, name, and address on file. Please note that while we can adjust these contact details, we are unable to modify the order itself.
Managing Your Order
We maintain the right to accept or decline any order, or any part of it, at any point after it is received, even if you have already seen an order confirmation or the credit card has been authorized. Should an order be canceled after authorization, a credit will be issued back to the original payment method. If you decide to cancel an order after it has been placed, a cancellation fee of 30% of the Total Price applies. This fee is charged regardless of how quickly the cancellation is requested, as our merchant processor and credit card companies impose charges for cancellations. Orders that have already been packed or shipped cannot be canceled.
All address details must be entered using the English input method, including punctuation. If your address contains non-English letters, please substitute them with the closest English equivalents—for example, replacing "?" with "c". Once an order has been processed or shipped, the shipping address cannot be revised. We recommend using a residential address rather than a vacation address, since we cannot predict how long a package might be held by the destination country's customs department.
Payment & Security
Every transaction is processed in US Dollars. If your credit card uses a different currency, the final total is calculated using the daily exchange rate on the date your card issuer processes the transaction.
We accept the following payment methods:
- VISA
- Mastercard
- AMEX
- PayPal
We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
Your online order is protected through an SSL-secured web page. The information you provide is SSL-encrypted and transmitted directly to our credit card provider's network for authorization and approval. Your credit card information is never stored on our servers.
Shipping & Delivery
All orders are processed and shipped from our warehouse. During holidays and sale seasons, please allow extra time for handling. For specific shipping methods, you can refer to our Shipping page.
Delivery time depends on the shipping option you select. Tracking information is emailed to you the day after your order ships, as it typically becomes available 24 hours later. We are not responsible for delays caused by your country's customs department.
Promotion and discount codes cannot be combined with other promotions and discounts unless explicitly stated otherwise. Free shipping is available on orders that meet the minimum required amount, though it excludes discounted, sale, and oversized or overweight products. Economy shipping is used for these qualifying orders.
Customs, Taxes & Duties
Prices shown on our site are tax-free in US Dollars. This means you may be responsible for paying duties and taxes upon receiving your order. Import taxes, duties, and related customs fees are determined by your local customs office and are your responsibility. We do not cover these charges, and we are not liable for delays caused by the customs department in your country. For more detailed information, please contact your local customs office directly.
Returns & Refunds
If you wish to return an item, please contact us within 30 days of receiving your order. Provide your order number and the reason for the return. Our customer service team will review your request and send further instructions if it is approved. All returned items must be in their original condition with the packaging intact. Final sale items are listed in our Returns Policy.
Return shipping fees and any other miscellaneous costs are your responsibility.
Once we receive your return, processing may take up to 14 business days. We will send you an email confirmation when the return has been processed. Refunds are credited to the original form of payment. For credit or debit card payments, the refund is sent to the card-issuing bank within 7-10 business days of us receiving the returned item or the cancellation request.
Problems With Your Order
If you receive merchandise that is incorrect, missing, or defective, please contact us within 7 days of receiving your order. Include your order number, photographs of the item(s), and any related references from when you received the package. We will work to resolve the issue as quickly as possible.
If you discover items are missing from your order, contact us immediately.
If your refund seems delayed, we recommend checking with your bank or credit card company first, as posting times can vary. For any other questions, our team is ready to help.
